An US County Managing Entity (ME)
The Florida State US County was faced with challenges in managing the registration and management of registered providers. The manual processes accumulated grievances, affected timely collections, increased frictions among contact center and agents.
We automated the whole process using SPFx, a No-code platform
- Automated Provider management for better productivity and timely clearance of bills
- Claim Accuracy: Category wise provider data helped to improve claim accuracy. It reduced errors created by manual intervention
- Reduced Complaints: Upon implementing the solution the number of registered complaints came by 24% in 6 Months